Card on File Frequently Asked Questions

aptihealth will require patients to keep an active credit card on file. Failure to add a card may prevent you from entering your sessions.

Frequently Asked Questions

How do I add a credit card from a web browser?

1. Log into your aptihealth account from a web browser
2. Click on the icon located in the top-right corner of the screen
3. From the dropdown, select Payment
4. Within the Payment section, click on the Add Card button
5. Agree to the Credit Card on File Billing Authorization
6. Enter your payment information and billing address
7. When you’re finished, click Pay $0.01 USD

How do I add a credit card from the mobile app?

1. Log into your aptihealth account from the mobile app
2. Click on settings located at the bottom of the screen
3. Select Payment, click on the Add Card button
4. Agree to the Credit Card on File Billing Authorization
5. Enter your information and billing address
6. When you're finished, click Pay $0.01 USD

What payment methods do you accept?

We accept all major credit cards such as VISA, MasterCard, American Express, and Discover.

Why do I see a $0.01 charge in my bank account?

When you add or update your payment information, a temporary hold of $0.01 will be placed on your card to confirm the card is valid. Funds should be reversed within 30 days or less depending on your bank’s policies.

Do I have to add a credit card?

If your benefit plan includes copayments for therapy sessions and deductibles, or if you have other non-covered charges relating to services such as fees for cancelling an appointment, or failing to arrive for an appointment then you are required to add a card on file.

If you have questions about your coverage, and you are not a self-pay patient, please contact your health insurance provider regarding coverage and benefits.

How will my credit card be used?

Your credit card may be used to process copayments for therapy sessions and deductibles, fees for canceling an appointment or failing to arrive for an appointment without sufficient notice, and other non-covered charges relating to aptihealth services.

Do I need to add a credit card to my child’s account?

If your child's benefit plan includes copayments for therapy sessions and deductibles, or if your child has other non-covered charges relating to services such as fees for cancelling an appointment or failing to arrive for an appointment then you are required to add a card on file to your child's account.

If you, the parent or guardian, are not receiving services for yourself, you do not need to add a credit card to your account.

How do I replace my credit card?

Replace your card on file using your web browser:

1. Log into your aptihealth account from a web browser
2. Click on the icon located in the top-right corner of the screen
3. From the dropdown, select Payment
4. Within the Payment section, click on the Replace Card button
5. Agree to the Credit Card on File Billing Authorization
6. Enter your payment information and billing address
7. When you’re finished, click Pay $0.01 USD

Replace your card on file using your mobile app:

1. Log into your aptihealth account from the mobile app
2. Click on settings located at the bottom of the screen
3. Select Payment, click on the Replace Card button
4. Agree to the Credit Card on File Billing Authorization
5. Enter your payment information and billing address
6. When you’re finished, click Pay $0.01 USD

Is my credit card information secure?

Yes, all payment information is kept confidential and secure by Elavon, a global payment processor. aptihealth does not store any personal financial information.